All information is taken from CQC Reports, and the full report can be found here: http://www.cqc.org.uk/location/1-1466315840
Overall summary & rating
About the service: The Manor House is a care home that provides accommodation and nursing care for up to 50 adults. At the time of the inspection 47 people were using the service.
People’s experience of using this service:
- The home had safeguarding policies and procedures in place and staff had a clear understanding of these procedures.
- Staff were recruited safely but we noted in some cases the need to improve some pre-recruitment checks. We have made a recommendation about this in the ‘Safe’ section of the report.
- There were enough staff available to meet people’s care and support needs.
- Risks to people had been assessed and reviewed regularly to ensure people’s needs were safely met.
- People were receiving their medicines as prescribed by health care professionals.
- The home had procedures in place to reduce the risk of the spread of infections.
- Care records were up to date and reflected people’s current health care needs.
- People told us they were happy with the care and support that was provided.
- Assessments of people’s care and support needs were carried out before they moved into the home.
- Staff had received training and support relevant to people’s needs.
- People were supported to maintain a balanced diet.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
- There was a full range of activities for people to participate in that included health improving exercises and classes.
- Staff treated people in a caring and respectful manner.
- People and their relatives [where appropriate] had been consulted about their care and support needs.
- The home provided end of life care and support to people and their family members when required. Healthcare professionals and relatives were particularly complimentary about this.
- The home had a complaints procedure in place. People and their relatives told us they knew how to make a complaint if they were unhappy with the service.
- The registered manager had effective systems in place to assess and monitor the quality of the service.
- The registered manager had worked in partnership with health and social care providers to plan and deliver an effective service.
- The provider took people and their relatives views into account through satisfaction surveys and meetings.
- Feedback from the surveys and meetings was used to improve the service.
- Staff at all levels enjoyed working at the home and said they received good support from the registered manager and provider’s representative.
Rating at last inspection: Good (Report was published on 23 September 2016).